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In this module, you have learned:

  • Simple decisions to ask questions, word choice, information depth, speech patterns, body language, and facial expression can greatly affect the quality of one-to-one communication between the patient and physician.
  • To a large degree, these are conscious choices that can be learned and customized to fit the TB patient or suspect during clinic visits.
  • Improving the basic communication skills described above can help strengthen the patient- physician relationship.
  • TB patients should receive information about what to expect over multiple encounters with health care workers.
  • Strengthening your communication skills takes time and practice but is important for optimal patient experience and outcome.

Click the button for a set of self-assessment questions and their answers to check your understanding of the material.

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